Return & Refund Policy - KlickBuyStore

Return & Refund Policy

We understand that sometimes issues may arise with your purchase. Please review our return policy carefully before proceeding.

No Return, No Exchange: We generally do not accept returns or exchanges unless the product falls under the specified conditions mentioned below.

Eligibility for Exchange: Exchange requests will be considered only under the following circumstances:

  • Damaged Product: If the product you received is damaged.
  • Defective Product: If the product has a manufacturing defect.
  • Item Not as Described: If the received item differs significantly from the product description.

Timeline for Exchange Request: If you believe your product is eligible for exchange, please raise a replacement request within 2 days of receiving the product.

Exchange Procedure: To initiate the exchange process, follow these steps:

  • Record a video while unpacking the product, ensuring that all sides of the package are clearly visible.
  • The shipping label, displaying the AWB Number, Order ID, and package barcode, must be clearly visible in the video.
  • Open the packaging and distinctly show the product in the video.
  • Record the video in one continuous take without edits or pauses.
  • Ensure all corners of the packaging remain within the video frame.
  • Maintain clear focus, stability, and a moderate pace in the video, avoiding blurriness, shakiness, or excessive speed.

Submitting Your Video: Once the video is recorded, please submit it along with your exchange request. Our team will review the video to assess the validity of your claim.

Note:

  • Failure to follow the video guidelines may result in the rejection of your exchange request.
  • We reserve the right to decline exchanges if the product is found to be in a different condition than claimed.

Thank you for your understanding and cooperation. If you have any questions or concerns, please contact our customer support team for assistance.